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Privacy Policy

We know that privacy and security is a major concern. We have set out the procedures we use for safeguarding your personal data. Please read this Privacy Policy carefully and check it occasionally as it could change from time to time. This privacy policy adheres to the guidance set out by The EU General Data Protection Regulation (GDPR)

At Jetsu, we care deeply about privacy. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information. We know you care about your privacy too, so we provide settings that allow you to choose how certain information is used by Jetsu. This policy explains our privacy practices for (which we’ll refer to as the "Site"), and our other services provided by Jetsu LLC or Jetsu Technology Ltd, depending on your location ("Jetsu," together with "we," "us," and "our").  We'll refer to the Site and our other services as the "Services." If you are located outside of North or South America, Jetsu Technology Ltd is the data controller.

Jetsu’s Privacy Promise

Jetsu are dedicated to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes as outlined below in accordance with GDPR. We use your personal information to support and develop our connection with you. We will never share your personal data to 3rd parties, other than for the purpose of fulfilling your order, unless required by law and your data is always protected. You may contact Jetsu at any time with any privacy queries or concerns and to see the personal data you have given us and request modification. Personal data means any information relating to an identified or identifiable natural person. This can include name, email address, address, and much more.

Your information

Data you have provided via our Site, as a member or guest, including your name, address, and email will only be used by ‘Jetsu’ to fulfil our business requirements as a seller including any conversations, communications, completing orders, and customer support.

Data will be retained in our account for 7 years, for use in the event of a dispute and for UK tax purposes.

The only 3rd parties ‘Jetsu’ will share your data with are the trusted suppliers and couriers used to assemble and send orders, these being, Amazon Europe, SPOKE Custom Products US and US Postal Services or Amazon Shipping.  This involves your name and address for postal services to ship the order to you.

Third parties, such as PayPal and other payment methods use your data for purchases and other business purposes such as returns, refunds and any disputes. They may well have other uses for your data beyond our transaction with them, if you have any concerns of how they may use your data please contact them directly.


Jetsu keeps a record of this information for tax purposes and for ensuring we fulfil our contract with you. The only personal information we hold is what you provide to us using our Site. If we are required by law to share any information, we will check with each party concerned to ensure they are happy for that to happen. An example of this would be if HMRC requested an audit. We store sensitive data such as telephone numbers or personalisation information for as long as customer orders remain active. Information required for tax and legal requirements are held for 7 years as a requirement by law. We keep a record of any orders you make from us, so we can help to deal with any enquiries or problems you may have in the future, and so we can ensure that any information that we send to you is appropriate. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. You may request to have your personal data removed at any time and we are more than happy to comply within 7 working days. We keep a record of any e-mail communication you send us, so we can track any problems or concerns you’ve had.

How we use your personal data

All the data we gather via our Site or through communication with you is used to operate and expand the service we offer you and to personalise our service. How we use your personal data is dependent on the legal basis for processing your data. We are dedicated to using your personal data only for:
1. Processing your orders correctly.
2. Development and expansion of the business, including examination of customers’ shopping behaviours, measurement of advertisements and product style preferences of our customers.
3. Reviewing our systems
4. Providing you with information about the services we offer.
5. Letting you know about offers and news.

Legal Basis for Processing Data
Jetsu’s lawful basis for processing data are: Consent – customers that consent to Jetsu’s terms and conditions. Legal Obligation – tax purposes. Contract – customers that place an order with Jetsu.

Requesting Your Information
If you would like to review the data you have provided to us because you feel that what we presently have on record is incorrect, and/or you would like your data erased from our records, you can so do by contacting us using the contact details below. Under GDPR you have a right to be forgotten, to withdraw your consent, to change information we hold about you, and to restrict processing. Jetsu are more than happy to comply with this in accordance with the law.

How we protect data
You recognise that the Internet is not a 100% secure platform for communication and, accordingly, we cannot guarantee the security of any data you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information. We take every precaution to safeguard your information. All personal data stored by us is kept on a server in a secure environment. The computer on which data is accessed is password protected with only staff accessed, data held in the cloud is password protected and held on encrypted systems and third-party software have their own security systems. The risks of a breach are minimal due to the precautions mentioned above being taken, and close monitoring is undertaken to ensure security systems are always up to date. Breaches will be identified, reported, managed, and resolved according to the ICO guidelines.

How you can help us protect your data
Please bear in mind that whenever you willingly divulge personal data online in nonprotected situations – for example on message forums, through email, or in chat spaces – that data can be collected and used by others. In short, if you post personal data online that is accessible to the public, you may receive unsolicited communications from other parties in return. Also remember to close your browser window when you have finished using the computer. This is to ensure that others cannot access your personal data and communications. If you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot confirm or warrant the security of any data you communicate to us, and you do so at your own risk. Once we receive your communication, we make our best effort to ensure its security on our systems.

Further information
If you have questions about your personal data or our privacy policy, please contact us. To see all the information we have about you, and to correct any inaccuracies, please write to us. Changes to privacy policy We reserve the right to amend our privacy policy, whilst keeping it within all appropriate legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information always and may notify you of such changes by uploading the revised privacy policy on our website.

Sharing with social networks

If you use the badges that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:

Contact Information
Jetsu LLC

3 Germay Dr. Ste 4 – 4782, Wilmington DE 19804, USA

Jetsu Technology Limited

167-169 Great Portland street, 5th Floor, London, W1W 5PF, UK.

The information above can also be used to contact our Data Protection Officer.

Last Updated: May 05 2023

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